Moving to a service-oriented infrastructure aligns IT functions with practical business needs; rightly placing focus on enabling core business operations.
The shift from file storage to file service requires the ability to understand and interpret business needs; gathering information about how the current storage environment is being used. It must go hand-in-hand with the definition of a service usage policy – against which data governance, data protection and other relevant stakeholders, as well as the service consumers themselves, can monitor and ensure compliance. It should leverage maturing cloud and collaboration technologies and also be integrated with existing ITSM, HR and billing solutions to eliminate units of work.
Successfully architecting and delivering file storage as a service is a key step in transforming IT from a segregated silo to an integrated core business enabler.