Your Name *

Organization Name *

NSS Serial Number Your Serial Number can be found in the License Certificate you received after purchasing NSS, and/or the Licensing pages of the software itself.

NSS Version Involved *
—Please choose an option—9.92 SR59.92 SR49.92 SR39.92 SR29.92 SR19.91 SR119.91 SR109.91 SR99.91 SR89.91 SR79.91 SR69.91 SR59.91 SR49.91 SR39.91 SR29.91 SR19.919.90 SR99.90 SR89.90 SR79.90 SR69.90 SR59.90 SR49.90 SR39.90 SR29.90 SR19.81 SR49.81 SR39.81 SR29.81 SR19.8 SR29.8 SR19.89.7 SR69.7 SR59.7 SR49.7 SR39.7 SR29.7 SR19.61 SR69.61 SR59.61 SR49.61 SR39.61 SR29.61 SR19.619.6 SR29.6 SR19.69.5 SR49.5 SR39.5 SR29.5 SR19.59.0 SR99.0 SR89.0 SR79.0 SR69.0 SR59.0 SR49.0 SR38.x

Operating System(s) of Affected NSS Server(s)
Windows Server 2022Windows Server 2019Windows Server 2016Windows Server 2012 R2Windows Server 2012Windows Server 2008 R2 or earlier

Key Resources of Affected NSS Server(s) Enter details for each NSS server affected.
Number of CPU Cores
Server 1:    Server 2:    Server 3:    Server 4:

Volume of RAM (GB)
Server 1:    Server 2:    Server 3:    Server 4:

Target Platform(s) Involved *
NetApp 7-ModeNetApp CDOTNetApp Cloud Volumes ONTAPAzure NetApp FilesAzure File StorageWindows ServerWindows ClusterWindows desktop, laptop, VDI, etc.Dell EMC IsilonDell EMC UnityDell EMC VNXHitachi Vantara HNASHuawei OceanStor PacificSharePoint On-premiseSharePoint OnlineM365/OneDrive for BusinessOther

Version of Operating System on Target Platform(s) The operating system version running on the device(s) NSS is configured to manage, i.e. Data ONTAP 9.5, OE For File 4.5.1, OneFS 8.2.0 , Windows Server 2019, etc.

Problem Title * Maximum 70 characters.

Your Suggested Case Type *
—Please choose an option—Question that cannot be answered via the Knowledge Base (Information Request)Suspected fault in NSS (possible software bug)Suspected interoperability problem causing unexpected behaviour in NSSRequest for service outside of the Maintenance and Support Service Level Agreement (Professional Service)Request for new features to be introduced (Change Request)

Your Suggested Case Severity *
—Please choose an option—FIVE - Information request / Request for Professional Services / Documentation error / Change RequestFOUR - Intermittent failure of minor NSS featureTHREE - Sustained failure of minor NSS feature / Intermittent failure of major NSS featureTWO - Sustained failure of major NSS featureONE - Users are locked-out of file systems

Problem Description * Please provide as much detail as possible, time spent here can significantly shorten the time-to-resolution for your case

Screenshots Showing Symptoms of Problem At this stage in your case processing, Northern recommends that you edit your images to hide any information you consider sensitive . Maximum of 4 files. Total size cannot exceed 2MB. Only png, jpg, jpeg, and bmp can be accepted.

Details of Tests Already Carried Out

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Your Phone Number Including country code

Preferred Method of Contact
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