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Business Needs / Reduce cost

ファイルサービス使用のコストを配分する

ファイルストレージの使用に基づいた、信頼性が高く、かつ統合された請求システムは、サービス指向のITインフラストラクチャを採用している組織においては、不可欠であると言えます。

またサービスプロバイダにとっては、そのビジネスモデル上、エンドユーザが請求される根拠、またはファイルサービスの使用の計算方法が正確で、かつ分かりやすい、透明化されている能力を持つことは基本的要件となると言えます。

自動化され統合された方法で、グループ、部署または顧客によるファイルサービスの使用レベルを計算する機能は、請求システムの基盤となります。コストの原因を説明した、非効率的な使用領域をハイライトした情報に、セルフサービスで各自がアクセスできれば、プロバイダと顧客との間で透明性をもたらします。これらの2つの機能を組み合わせることで、組織は、サービス提供に対して効果的に請求し、サービスユーザとオープンで協力的な関係を維持することができます。

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財務部門

ファイルサービスを使用するための内部課金は、そのサービスをより効率的に使用するための強力な動機付けとなります。 より厳密に管理されたデータフットプリントがあれば、財務の甚大な被害リスクを軽減します。

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ビジネスユーザ

請求書と併せてファイルサービス使用状況に関する情報へのアクセスを提供し、アクションを促進させることで、コラボレーション関係の基盤を作成します。

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IT管理部門

実際には課金を行わずに、本来のサービス利用コストを公開すると、多大な投資をして変更を管理せずに、効率的なファイルサービスの使用を促進する有益なインセンティブが得られます。

ストレージ管理部門

ファイルサービスの使用を自動的に統合して計算することで、公平で透明性が高く、費用対効果の高い方法で料金を請求することができます。

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Looking to bill for file service use?

Billing for use of the file service can be both a valuable incentive to improve efficiency and a business critical function in a shared services or service delivery model.

The driving forces behind the implementation of a system of internal billing or cost reporting (showback) vary according to the business model in place. An IT service provider or public cloud provider wishes to accurately bill its customers for service use and to continuously add value to that service. Organizations using a shared-services model may wish to simply recover the costs of service provision. Other organizations look to internal billing as a method of encouraging efficient use of the file service.

Northern’s Solution

Northern’s File Service Cost Distribution solution area offers a workflow that has limited dependency on IT resources, uses defensible metrics that accurately reflect service use and includes the ability for customers to review the foundation for their charges in a self-service portal.

The benefits

The ability to rigorously and repeatedly calculate service use by customer, department or business unit and automatically feed usage metrics into an invoicing system enables the finance department to establish an efficient and accurate billing or showback system for file service use.
  • In a shared services model, costs for service provision and continuous development can be recovered efficiently, fairly and automatically.
  • For organizations delivering file services to external customers, offering the ability to match invoices with service usage information increases transparency and adds value to the overall service.
  • Internal billing or showback offers a powerful incentive for the wider organization to treat file storage as a valuable service that should be used carefully and efficiently, reducing overall capital and operating costs for the organization.
  • In an organization subscribed to an external billing service, having the ability to review file service use offers a method of confirming billing accuracy. It also enables the wider organization to improve how the service is being used and reduce future costs.

Struggling to make the most of the files your team members leave behind?

When a colleague or subordinate leaves your team knowledge about the files they created and used leaves with them. Orphaned files are most often ignored and allowed to accumulate as employees come and go. This strategy leads to cluttering of shared storage, to valuable data being lost and to duplication of effort.

Having users review and organize their files before transitioning out of your team or department ensures that value is protected; that the wider team can easily incorporate work done in future efforts. Additionally, being able to review the files created and used by former colleagues or subordinates, after they depart, can give valuable insight and enable further latent value to be identified.

Northern’s Solution

User off-boarding is an important milestone in the lifecycle of information created by that user. Some files should be deleted, some relocated and ownership should be transferred for files that are to be kept.

Northern’s Distributed Data Management solution area allows both the user themselves, prior to exit, and/or the user’s manager or relevant Data Steward to review and act on the files belonging to the exiting user. Working with summaries and filtered file lists, in a self-service portal, these data management activities are efficiently and accurately carried out.

The benefits

User-generated data represents the intellectual property, strategies, research and ideas that drive the development of the organization. Implementing a workflow that ensures the value of a user’s files is not lost when the user transitions out of a team or department has significant benefits:
  • Remaining group members are not forced to re-create documents, spreadsheets or presentations that are hidden or lost in a cluttered file share or suspended home share.
  • Team agility is improved when important files are correctly located and appropriately named; they can be quickly identified and used in relevant on-going activities.
  • Knowledge of file importance can degrade very quickly after the file owner leaves the group. Working with this data set immediately prior to, or just after, the user transitions out enables granular decisions to made very easily. The longer the task is left, the greater the risk that sensitive and restricted data is allowed to accumulate, unnoticed.
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