Moving to a service-oriented infrastructure aligns IT functions with practical business needs; rightly placing focus on enabling core business operations.
The shift from file storage to file service requires the ability to understand and interpret business needs; gathering information about how the current storage environment is being used. It must go hand-in-hand with the definition of a service usage policy – against which data governance, data protection and other relevant stakeholders, as well as the service consumers themselves, can monitor and ensure compliance. It should leverage maturing cloud and collaboration technologies and also be integrated with existing ITSM, HR and billing solutions to eliminate units of work.
Successfully architecting and delivering file storage as a service is a key step in transforming IT from a segregated silo to an integrated core business enabler.
|Data Protection: The ability to monitor how cloud storage and collaboration platforms are being used is critical as responsibilities for fulfillment of data protection obligations become blurred and work is shared between wider and more dynamic teams. Read More|
|IT Management: Adoption of a service delivery model changes the relationship between IT and the wider organization, allowing for data management responsibilities to be firmly placed in the hands of the service users. Read More|
|Storage Management: Providing the wider organization with self-service access to information enables them to fulfill their data management responsibilities, without involvement from the IT function.|
|Business User: Organizational units who are required to adhere to strict service usage policies, will be looking for ways to measure and ensure their compliance.|